Privacy Policy

1. Introduction

Welcome to thomsonreserve-homes.com ("this website"), operated by Seah Jian Ling (CEA Reg. No. R071748B) and Kenn Kwang Yu Xiang (CEA Reg. No. R070212H), licensed property agents registered with Huttons Asia Pte Ltd (CEA Agency Licence No. L3008899K). We are marketing this project independently. This website is not the official developer website, and we do not represent the developer or Huttons in any official sales capacity.

We are committed to protecting your personal data and respecting your privacy in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This policy explains how we collect, use, disclose and safeguard personal data you provide through this website. By using this website and submitting any information, you consent to the practices described here.

2. Personal Data We Collect

Information you give us

When you register your interest or contact us through this website, we collect:

• Full name
• Mobile phone number
• Bedroom type of interest
• What you would like from us — e-brochure, price list, showflat viewing
• Any remarks or additional information you voluntarily provide

Information collected automatically with your enquiry

When you submit the registration form, the following is recorded alongside your enquiry so that we can respond in context, measure our advertising accurately, and protect the form from automated abuse:

• Your IP address at the time of submission
• Your browser user agent string
• The page you submitted from, the page you first landed on, and the referring website
• Advertising campaign parameters carried in the link you arrived through — the Google Ads click identifier (gclid) and UTM parameters (source, medium, campaign, content, term)
• A page-view token issued by our own server, used solely to distinguish real visitors from automated submissions

Because this is stored together with your name and mobile number, we treat it as personal data under the PDPA. It is covered by everything in this policy, including your rights of access, correction and withdrawal of consent below.

The campaign parameters are stored in your browser's local storage for up to 90 days so advertising can be attributed correctly if you return later. You can clear this at any time through your browser settings.

3. Purpose of Collection and Use

Your personal data is collected and used to:

• Respond to your enquiries regarding the Thomson Reserve development and other relevant property projects
• Contact you with updates and, once released by the developer, floor plans, the price list and showflat viewing details
• Schedule appointments or property viewing arrangements
• Provide personalised property advisory services
• Measure and improve our advertising, including attributing enquiries to the campaign that produced them
• Detect and prevent automated, fraudulent or abusive form submissions
• Comply with legal and regulatory obligations under Singapore law

By submitting your information, you expressly consent to being contacted by our property consultants via phone call, SMS or WhatsApp for the above purposes.

4. Disclosure of Personal Data

We do not sell, rent or trade your personal data. We may disclose it to:

• Huttons Asia Pte Ltd, our registered estate agency, for administrative, regulatory and compliance purposes
• Service providers who help operate this website and process your enquiry — our web host, Cloudflare (content delivery and form routing), Google (Workspace for storing enquiries, and reCAPTCHA for abuse prevention) and Telegram (internal notification to our own team) — subject to confidentiality obligations
• Regulatory authorities and law enforcement agencies, as required by law

Some of these providers operate servers outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure it receives protection comparable to that under the PDPA.

5. Consent and Withdrawal

Your personal data is processed on the basis of your consent, given by ticking the consent checkbox and submitting the form. You may withdraw consent at any time by contacting us below.

Withdrawing consent may affect our ability to provide you with property information and advisory services. It does not affect the lawfulness of processing carried out before withdrawal.

6. Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once it is no longer needed we take reasonable steps to destroy or anonymise it securely.

7. Protection of Personal Data

We implement reasonable administrative, technical and physical security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You have the right to request access to the personal data we hold about you, and to request correction of any inaccuracies. Contact us using the details below; we will respond within 30 days, as required under the PDPA.

9. Cookies, Local Storage and Tracking

This website uses your browser's local storage to remember advertising campaign parameters for up to 90 days, as described in section 2. Google's advertising tag and Google reCAPTCHA may also set cookies or use similar technologies when they load; these are governed by Google's Privacy Policy. You may disable cookies or clear local storage in your browser settings; this may affect certain features.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

11. Updates to This Policy

We may update or amend this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

12. Contact Us

For any questions, concerns or requests regarding this policy or the handling of your personal data, contact either of our property consultants: